Search Feedback

Site Search > Analytics > Search Feedback

Analytics displays refresh every hour!

The Site Search analytics tables and graphs update once per hour.

The SearchStax Site Search solution’s Search Feedback page summarizes and tabulates the user feedback messages from your company’s Search Page, as collected by the Feedback Widget. 

Search Feedback graphic summary

The graph on the left is the Net Promoter Score, which is a metric that summarizes the overall positive/negative feedback on a scale from -100 to 100. Positive numbers are good.

The center display shows detractors (feedback 0 to 6), Neutrals (7-8), and Promoters (9 and 10). Of course you can slice the feedback by weekly, monthly, and annual time intervals. 

A little farther down the screen is a table of feedback ratings and messages, along with the email of the feedback source (blurred here for privacy). Note that you can sort the columns for more insight. 

Search Feedback user comments

See our Analytics Glossary for a list of all SearchStax Site Search metrics.

Questions?

Do not hesitate to contact the SearchStax Support Desk.