Last Revised Date – October 25, 2022
https://www.searchstax.com/ and all websites within that domain (such as https://status.searchstax.com, https://www.searchstax.com/blog/, https://www.searchstax.com/documentation/, (our “Websites”) and mobile applications,
As set forth below, we collect personally identifiable information regarding our current, prospective and former clients, customers, visitors and guests via our Service and/or our Websites. The types of personally identifiable information we may collect (directly from you or from third party sources) and our privacy practices depend on the nature of the relationship you have with us and the requirements of applicable law.
You also may provide information as a contributing user that is published or displayed (hereafter, referred to as “posted”) on public areas of our Websites, on the SearchStax Github account, or transmitted to other users of our Websites or third-parties. Your user contributions are posted and transmitted to others at your own risk.
We use small text files called cookies to improve overall Website experience. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies generally do not permit us to personally identify you (except as provided below). We may also use clear GIFs (a.k.a. “Web beacons”) in HTML-based emails sent to our users to track which emails are opened by recipients.
The Website may track information that will be maintained, used and disclosed in aggregate form only and which will not contain your personally identifiable information, for example, without limitation, the total number of visitors to our Website, the number of visitors to each page of our Website, browser type, External Web Sites (defined below) linked to and IP addresses. We may analyze this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the Website, track users’ movement, and gather broad demographic information for aggregate use.
We may use your personally identifiable information for the following purposes:
SearchStax may directly collect personal information you provide us in the following ways:
SearchStax does not sell, trade, rent or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating or analyzing our Website or Service, conducting our business, or servicing you (e.g. to process your credit card transactions, to provide IT and related services or provide customer support services). These companies are authorized to use your personally identifiable information only as necessary to provide these services to us or to comply with applicable legal requirements.
We may also share your anonymous and aggregated information as described above with our third-party service providers for research, product improvement, analytics and any other legally permissible purposes.
We may store personally identifiable information in locations outside the direct control of SearchStax (e.g. on servers at hosting providers).
We may also disclose your personally identifiable information:
Under certain circumstances, you have rights under data protection laws in relation to your Personal Data.
You have the right to:
Pursuant to Article 27 of Europe’s General Data Protection Regulation (GDPR), SearchStax, Inc.,has appointed European Data Protection Office (EDPO) as its GDPR representative in the EU. You can contact EDPO regarding matters pertaining to the GDPR by sending an email to firstname.lastname@example.org, using EDPO’s online request form, or writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium.
If you wish to exercise any of the above rights please contact us at the email address provided in the Contact Us section of this policy. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We will retain your information for as long as your account is active or as needed to provide you with the Service. We will retain and use your information as necessary to comply with our legal obligations, back-up and audit purposes, resolve disputes, and enforce our agreements.
SearchStax Customers electronically submit (or cause to be submitted) data to the Services for hosting, indexing and related processing. SearchStax processes data only as provided in our subscription agreements with our customers, such as our Terms of Service available at https://www.searchstax.com/terms.
As customers (or in some cases their internet clients or end users) control the data to be processed, SearchStax’s network, platform, and Services may be used as a conduit for information.
The use of personal information collected through our Services at the direction of our customers shall be limited to the purpose of providing the Services for which the customer has engaged SearchStax.
Although SearchStax collects personal information related to customer personnel as they configure a customer’s use of our Services, SearchStax has no direct relationship with individuals whose personal information is hosted or transmitted through the Services by customers or their permitted internet clients or end users. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the data to SearchStax for processing purposes.
Our Services collect personal information for our subscribers. As a data processor of this personal information on our customer’s behalf, SearchStax has limited ability to access personal information our customers submit to our Services. If you are a data subject for whom a customer has submitted personal information to the Services and would like your information not to be disclosed to a third-party or to be used for a purpose that is materially different from the purpose(s) for which the personal information was originally collected, then you should contact the customer directly. Concerns with personal information hosted or transmitted at the direction of our customers may be reported according to our acceptable use policy available at https://www.searchstax.com/aup/. We will refer your requests to the appropriate subscriber.
SearchStax is responsible for the processing of personal information it receives, and subsequently transfers to a third-party acting as an agent on its behalf in accordance with our subscription agreements. SearchStax may use from time to time third-party service providers, contractors, and sub-processors to assist in providing the Services on our behalf. SearchStax maintains contracts with these third-parties restricting their access, use, and disclosure of personal information.
SearchStax maintains administrative, physical, and technical safeguards to protect data submitted to the Services, including personal information. These security measures are set forth in our security and compliance documentation available at TBD.
As a data processor, SearchStax hosts, transmits, discloses, and processes data, which may include personal information about EU personnel of our customers administering, using or supporting the Services. SearchStax may process data to provide the Services, to prevent or address technical or service problems, to follow the instructions of our customers and their personnel who submitted the personal information, or in response to contractual or legal requirements. SearchStax does not control or own the data submitted by its customers, or their internet clients or end users, to the Services. SearchStax may share personal information with its subsidiaries, contractors, or third-parties if SearchStax undergoes a business transaction, such as a merger, acquisition by another company or sale of all or substantially all of its assets.
SearchStax acknowledges that you have the right to access your personal information. SearchStax has no direct relationship with the individuals whose personal information our Services process on behalf of our customers. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate personal information should direct his or her query to the appropriate customer (i.e., the data controller). Customers have the ability to fulfill these requests, and SearchStax will provide assistance for requests that subscribers are not able to complete. If the subscriber requests that SearchStax remove the personal information, we will refer your request to the applicable subscriber and we will respond to the request within 30 days.
SearchStax retains the personal information we process on behalf of our customers for as long as needed to provide the Services to our subscribers and in accordance with our subscription agreements. To the extent not deleted by our customers, SearchStax may also retain and use certain personal information for a reasonable period of time thereafter as necessary to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your personal information may be transferred and stored in countries outside the EU, that are subject to different standards of data protection. SearchStax will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests, including through the use of standard contractual clauses. Additionally, SearchStax uses a limited number of third-party service providers to assist us in providing our services to customers. These third parties may access, process, or store Personal Data in the course of providing their services. SearchStax obtains contractual commitments from them to protect your Personal Data.
SearchStax recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Our Websites are not intended for children under the age of 13. SearchStax does not target its services or Websites to children under 13. SearchStax does not knowingly collect personally identifiable information from children under the age of 13.
SearchStax will respond to any inquiries or complaints within forty-five (45) days. In the event that SearchStax fails to respond or its response is insufficient or does not address the concern, SearchStax has registered with JAMS to provide independent third party dispute resolution at no cost to the complaining party. To contact JAMS and/or learn more about the company’s dispute resolution services, including instructions for submitting a complaint, please visit: https://www.jamsadr.com/eu-us-privacy-shield
SearchStax will cooperate with the United States Federal Trade Commissions and any data protection authorities of the EU Member States (“DPAs”) in the investigation and resolution of complaints that cannot be resolved between SearchStax and the complainant that are brought to a relevant DPA.
Special Offers and Updates
We will occasionally send you information on products, services, special deals, promotions. Out of respect for your privacy, we present the option not to receive these types of communications.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
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Last Updated: October 25, 2022