Customer Support for
Managed Solr and SearchStudio

We provide three supporting pillars to make sure that you are getting the most out of your investment in SearchStax.

Customer Support

To submit a support request for your SearchStax application, please use the Support link which can be found in upper-right corner of our applications.

With our integrated support portal, you can:

Visit our Contact Us page if you don't have an account to connect with our Support team.

Log-in to open a new support ticket or review the status of submitted tickets

Managed Solr and SearchStudio Documentation

Use our product documentation to get an overview to our products and dive into the details of how to get the most out of the solutions.

Check out the sections on getting started, customizations, integrations, analytics, monitoring, APIs, accounts, billing and support.

SearchStax System Status

View our Status Page to get up-to-date information on status of SearchStax systems, current and past incidents, current and historical uptimes and scheduled maintenance events.

You can also Subscribe to Updates to get email notifications whenever we create, update or resolve an incident.