Frequently Asked Questions - SearchStax

---

Overview

We at SearchStax^® want our Apache Solr Cloud clients to succeed quickly and efficiently. Since every project encounters issues, we have collected many common questions and answers that were submitted by clients in the past. If the answer you need is not here, contact the SearchStax Support Desk.

Contents of this page:

• Getting Started
  • What help is available for new SearchStax users?
  • Deploying
    • Is there help for creating new Solr deployments?
    • What if Create Deployment does not finish?
    • Disconnect/timeout while creating a Sitecore collection?
    • What if zkcli returns an error?
    • What if Create Collection does not finish?
    • Some of our replicas are missing!
  • Cluster Sizing
    • What is a collection/core/shard/replica?
    • How many Solr servers, shards, and replicas should I have?
    • Can I change the size of my Solr cluster?
    • How can I remove an orphaned replica?
  • Data Ingest
    • Is there help for ingesting Solr data?
    • What is 'Maximum Post Size Exceeded?'
    • Data loaded, but why no search results?
    • How to import Solr data from Postgres or MongoDB?
  • Search Engine Configuration
    • How can I start and stop my SearchStax Solr deployments?
    • Can I upload a config to three Zookeepers at once?
    • How do I update the Solr schema?
    • How do I drop, delete, or empty a Solr index?
    • How can I view my Zookeeper configurations?
    • How can I remove a Zookeeper configuration?
    • What else can I do with the zkcli script?
• Setup and Configuration
  • Does SearchStax support CORS?
  • What is error 413?
  • Can we use Sitecore's SwitchOnRebuild with SearchStax?
  • Does Solr's SWAP work with SearchStax?
• Managing Your Deployments
  • Security
    • What version of TLS does SearchStax use?
    • Does SearchStax permit Solr Basic Authentication?
    • How can I customize Solr authentication?
    • Does SearchStax support IP filtering?
    • Does SearchStax support static IP addresses?
    • Problem setting up IP filtering!
    • Does SearchStax support at-rest encryption?
    • Does SearchStax support VPC/VPN security?
  • Monitoring and Alerting
    • How does SearchStax help me monitor my Solr deployments?
    • Is 100% CPU a bad thing?
    • Physical memory usage is over 90%!
    • Why does one server in my cluster have strange CPU/memory stats?
    • Why do I see Solr outages and timeouts?
    • Why is Solr query latency increasing?
    • Why don't my collections appear in Pulse?
    • Pulse says "No Data," "Data not available," or "Downloading data failed."
  • Rollout
    • Can a support engineer stand by during production rollout?
  • Scaling
    • How can I scale up/down a Solr deployment?
  • Disaster Recovery
    • Does SearchStax provide disaster-recovery systems?
  • Memory Issues
    • How do I recognize an Out-of-Memory Error?
    • How do I fix an Out-of-Memory Error?
  • Backups
    • Does SearchStax provide Solr index backups?
    • Does SearchStax allow users to restore backups?
    • What Solr backup best practices does SearchStax recommend?
    • Do SearchStax Solr backups support sharding?
    • Backup/Restore missed a collection!
  • Logging
    • What types of log files are available from SearchStax?
    • Can we log queries?
  • Solr Upgrades
    • Are Solr upgrades available with SearchStax?
    • How do I copy my Solr config files from an old deployment to a new one?
    • How to fix a Low Disk Space problem?
    • How can I copy the /data directory?
• Enhance Search Experience
  • Query and Relevance Optimizations
    • What Solr search metrics does SearchStax provide?
    • Can I experiment with Solr boost parameters?
    • Can I simulate Solr query load for testing?
  • Analytics
    • Does SearchStax support query analytics?
  • Custom Plugins
    • Can I upload custom JAR files to SearchStax?
• Managing Your Account
  • Cancellation and Refunds
    • How can I cancel my SearchStax account?
    • Does SearchStax issue refunds?
  • Billing
    • How will my SearchStax bill be calculated?
    • Can I suspend a deployment while I'm on vacation?
  • Users and Roles
    • How can I reset my password?
    • What are SearchStax Admin and non-Admin users?
    • How do I change the SearchStax account owner?
    • We need more SearchStax users!
• APIs
  • What APIs does SearchStax provide?
  • Can I query Solr from javascript?
• Integrations
  • Can SearchStax integrate with PagerDuty?
  • Can I add New Relic Analytics to SearchStax?
  • Can I use Silk with SearchStax?
  • What versions of Drupal does SearchStax support?
  • Does SearchStax integrate with Django Haystack?
  • Can SearchStax provide SolrCloud indexing to Sitecore?
  • Does SearchStax support Wordpress search?

---