The SearchStax® Frequently Asked Questions page includes the following approved question and answer about our Apache Solr Cloud services.

Pulse says “No Data,” “Data not available,” or “Downloading data failed.”

SearchStax users sometimes encounter a perplexing issue with Pulse Performance Monitoring. Pulse pops up messages saying that no data is available for one or more graphs.

Consider these possible remedies before contacting SearchStax Support:

  • No server selected: Users sometimes forget to select a server in the droplist at the top of the Pulse display.
  • Inappropriate time period: Pulse cannot display data for times when the selected server was not running. For example, if you create a new deployment and then ask for last month’s data.
  • Too much data: Pulse may take a few minutes to calculate graphs that display weeks or months of data. While calculating, Pulse displays “No Data” messages.
  • Server 1 is down: If the problem occurs on the Collections graph, check that server 1 of the cluster is running. Pulse obtains collections data from that server only.

If you exhaust these explanations, feel free to contact the SearchStax Support Desk.

We love to answer questions!

Please contact the SearchStax Support Desk immediately if you have any question about Solr Cloud deployments.

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