The SearchStax® Frequently Asked Questions page includes the following approved question and answer about our Apache Solr Cloud services.

How do I fix an Out-of-Memory Error?

“Fixing” an Out-of-Memory error breaks down into three response phases:

  • Restarting Solr: As a “first aid” measure, you can restart Solr. For Azure or GCP, a deployment that hangs due to an out-of-memory error will restart automatically. AWS deployments show a message saying “Service Malfunction” and an option to Stop Solr. Once Solr has stopped, the option to Start Solr appears. You can proceed from there.
  • Diagnosing Root Cause: See this SearchStax Blog post by Dipsy Kapoor for a deep dive into features that can create OOM exceptions.
  • Upgrade Deployment: When you can’t finish loading your data due to repeated Out-of-Memory errors, consider upgrading to a deployment with more memory. This is usually very easy to do. Clients with premium support agreements (Gold, Platinum) may request assistance with an upgrade.

We love to answer questions!

Please contact the SearchStax Support Desk immediately if you have any question about Solr Cloud deployments.

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