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    • Popular Site Search Topics
      • Site Search Walkthroughs
      • Wildcard Search
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      • Unified Search
      • Role Inheritance
      • Schema: When to Reload
      • Spell Check vs. Auto-Suggest
      • Synonyms vs. Related Searches
      • Synonyms: Upload Format
      • Promotions: Indexed vs. External
      • Boosts: Ranking vs. Rules
      • Smart Ranking
      • Field Types
      • Why Stopwords?
      • Boolean Search vs. Stopwords
      • Hit-Highlighting Snippets
      • Crawler Exclusions
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      • Crawler Content Field
      • Clear a Site Search Index
      • Delete Individual Documents
    • Site Search Troubleshooting
      • Click-Through Rate
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    • Popular Managed Search Topics
      • What happened to Gold SLAs?
      • How can I secure Zookeeper for Solr deployments?
      • Can we Log Queries?
      • Does SearchStax Managed Search provide Solr Disaster Recovery systems?
      • Restart SearchStax Managed Search Deployments
      • Can I move a Deployment to Another Account?
      • How to Export a Solr Collection
      • Does SearchStax Managed Search Support Vanity DNS for Solr?
    • Solr ERROR Topics
      • Why Do Solr Backups Fail?
      • Sitecore Solr Cloud Connection Errors
      • A config with this name already exists!
      • Can't Connect to Solr or Zookeeper
      • Suggester was not Built
      • Consider Enabling SSL
      • Could Not Restore Core
      • Underlying Core Creation Failed
      • Solr Indexing Errors
      • 301 Error
      • 400 Error
      • 401 Error
      • 403 Error
      • 404 Error
      • 413 Error
      • 413 Maximum Post Size Exceeded
      • 414 Error
      • Delete Individual Documents
      • Auto-Suggest
      • 429 Error
      • 500 Internal Server Error
      • 502 Bad Gateway Error
      • 503 Updates are Disabled Error
      • 504 Gateway Timeout Error
      • 510 Not Extended Error
      • V2HttpCall Error: No core retrieved for null
      • maxWarmingSearchers
      • Error Opening New Searcher
      • Zookeeper Ensemble Health Check Failed
      • No Servers Hosting Shard
      • Solr instance is not running in SolrCloud mode
      • Document contains Immense Term
      • LDAP Error
      • Access to the Path is Denied
      • API Key is Not Valid for Required Scope
      • You don't have permission to perform this action.
      • Max Requests Queued per Destination 3000 Exceeded
      • Task/Request Processing Stalled
      • Cannot Change DocValues Type
      • Invalid Number Error
      • AsynchronousClose­Exception Error
      • Invalid Cipher
      • SNAPSHOT Errors
      • Identical Queries Produce Inconsistent Results
      • Replicas Missing on some Cluster Nodes
      • How do I Recognize a Solr Out-of-Memory Error?
      • How do I fix an Out-of-Memory Error?
    • Solr Security
      • What Solr security features does SearchStax provide?
      • What happened to Gold SLAs?
      • How can I secure Zookeeper for Solr deployments?
      • What is the TLS 1.2 Upgrade?
      • Common Vulnerabilities and Exposures (CVEs)
      • Does SearchStax Support Solr Basic Authentication?
      • Basic Auth Credentials in PowerShell
      • CSRF Verification Failed
      • Does SearchStax support IP filtering?
      • Cannot add another IP Filter!
      • Does SearchStax Support Static IP addresses?
      • Does SearchStax support At-rest Encryption?
      • Does SearchStax support VPC/VPN security?
    • Solr Topics
      • Taming Commits
      • What is a Collection/ Core/ Shard/ Replica? What is HA/ FT/ DR?
      • Optimize Solr Performance
      • Why is the Config API disabled?
      • Why is the Configset API Disabled?
      • Solr Schema API with Managed Search
      • Nodes Use Different Disk Space
      • Timeouts during indexing: Too many commits!
      • Solr Master/Slave Architecture
      • Solr Blue-Green Architecture
      • Does Solr's SWAP work with SearchStax?
      • How many Solr servers, shards, and replicas should I have?
      • Add a Node to a Solr Cluster
    • Deployment Upgrades
      • Will an upgrade help?
      • Can I make a "major" Solr upgrade?
      • Can I upgrade up to a larger Solr deployment?
    • Solr Indexing Issues
      • How Do I Update the Solr Schema?
      • How to Empty a Solr Index
      • Delete Individual Documents?
      • Can we use Apache Tika?
      • Is there help for ingesting Solr data?
      • How do I clear all data from a Solr deployment?
      • Data loaded, but why no search results?
      • Solr Language Support
      • Does SearchStax support CORS?
      • How to import Solr data from Postgres or MongoDB?
      • Identical Queries Produce Inconsistent Results
    • Sitecore Solr Topics
      • Can SearchStax Managed Search provide Solr indexing support for Sitecore?
      • Solr 8.x End-of-Life and Sitecore
      • Optimizing the xConnect Search Service
      • Lowering &rows=1000000
      • Can we use SwitchOnRebuild with SearchStax?
      • Unpublish/Delete Fails to Remove Item from Sitecore Index
      • Sitecore Solr Cloud Connection Errors
      • POST vs. GET Requests
      • Why does Sitecore fail to populate schemas?
    • Solr Backups
      • Backup Best Practices
      • Why Do Solr Backups Fail?
      • Backup/Restore missed a collection!
      • Are Custom Zookeeper Folders Backed Up?
      • How Much Free Disk Space Do I Have?
      • Do Managed Search backups support sharding?
      • Access to the Path is Denied
      • SNAPSHOT Errors
      • How to Export a Solr Collection
    • Solr Zookeeper Configuration
      • What happened to Gold SLAs?
      • How can I secure Zookeeper for Solr deployments?
      • What if zkcli returns an error?
      • How can I view my Zookeeper configurations?
      • How can I update my Solr configurations?
      • How can I remove a Zookeeper configuration?
      • What else can I do with the zkcli script?
    • Solr Monitoring and Alerting
      • Pulse Agent is Down!
      • Physical memory usage is over 90%!
      • Does SearchStax monitor my Solr deployments?
      • CPU Usage
      • System Load Average
      • Index Average Response Time / Request
      • Index Error Count
      • Index Timeout
      • JVM Heap Used
      • Free Disk Space
      • Search – Avg. Response Time/Request
      • Search Error Count
      • Search Timeout Alert
      • Heartbeat Alert
      • Could not obtain overseer's address
      • Is 100% CPU a bad thing?
      • Why don't my Collections appear in Monitoring?
      • Graph says "No Data," "Data not available," or "Downloading data failed."
    • Solr Logging
      • What types of log files are available from SearchStax Managed Search?
      • Can we Log Queries?
    • Solr Query and Relevance Optimizations
      • Can I experiment with Solr boost parameters?
    • Billing and Refunds
      • Does SearchStax Issue Refunds?
      • How Can I Close My SearchStax Account?
      • Can I suspend a deployment while I'm on vacation?
    • Users and Roles
      • How Can I Reset My SearchStax Password?
      • What are SearchStax User Roles?
      • How do I change the SearchStax Account Owner?
      • How do we add more SearchStax Users to our account?
    • Solr APIs
      • What APIs does SearchStax provide?
      • Can I query Solr from Javascript?
    • Solr Integrations
      • Can SearchStax Managed Search integrate with PagerDuty?
      • Can I Add New Relic Analytics to SearchStax Managed Search?
      • Can I use SiLK with SearchStax Managed Search Solr?
      • What Versions of Drupal Does SearchStax Support?
      • Does SearchStax Managed Search integrate with Django Haystack?
      • Can SearchStax Managed Search provide Solr indexing support for Sitecore?

Help Center Categories: Billing and Refunds

Does SearchStax Issue Refunds?

SearchStax pay-as-you-go billing is based on the calendar month (first day to last day), with credit-card charges issued after the month ends. No one pays ahead. For this reason, refunds… Continue reading Does SearchStax Issue Refunds?

How Can I Close My SearchStax Account?

SearchStax Managed Search service users who want to cancel their Free-Trial or pay-as-you-go account can do so at any time. Any accrued charges for the current month will be immediately… Continue reading How Can I Close My SearchStax Account?

Can I suspend a deployment while I’m on vacation?

SearchStax Managed Search service clients sometimes inquire about putting a deployment into an inactive state temporarily. They usually want to avoid being charged for days when the deployment will not… Continue reading Can I suspend a deployment while I’m on vacation?

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