|Deployment Automation (Node or Cluster)|
|Solr and Zookeeper Log Access|
|Disk Upgrades and Downgrades|
|Scale Up / Scale Down|
|MONITORING AND ALERTING|
|Monitoring Data Retention||1 Day||7 Days||30 Days||30 Days|
|Heartbeat and Threshold Alerts|
|System Level Metrics|
|Solr Search & Indexing Metrics|
|BACKUPS AND DISASTER RECOVERY|
|SECURITY AND COMPLIANCE|
|Solr / Basic Authentication|
|Encryption at Transport|
|Encryption at Rest|
|Private Environment (VPC/VNet)|
|GDPR / Custom DPA|
|Custom Terms of Service|
|Priority Patching (Solr and OS)|
|INTEGRATIONS AND APIs|
|TEAM AND USER ROLES|
|User Roles and Permissions|
|SUPPORT AND SLAs|
|Support Channels||Web Portal||Web Portal||Web Portal||Phone, Web Portal|
|Response Time||< 72 Hours||< 4 Hours||< 60 Minutes||< 30 Minutes|
|Support Coverage||9-5 M-F US PT||US, EMEA, APAC Business Hours||24x7x365||24x7x365|
|Support Scope||Product & Subscription Questions||Product & Subscription Questions & Incident Triaging||Product & Subscription Questions & Incident Triaging||Product & Subscription Questions, Incident Triaging & Architectural Guidance|
|Solr Upgrade Assistance|
* Gold, Platinum and Platinum Plus are only available in Cluster configurations.
These Add-ons are available to purchase a la carte on Gold, Platinum and Platinum Plus plans
Get the expertise you need to accelerate the success of your project
For a smooth onboarding, we provide Ready Services with access to a Search Architect with 10+ year of experience working with Open Source Search Engines (Lucene, Solr, or Elastic), a Search / Cloud Operations Lead who has extensive experience with working with various cloud providers including AWS, Azure, GCP and knows and breathes day-to-day operations, and a Customer Success Manager to ensure successful onboarding with an eye on milestones, timelines, and customer satisfaction.
Whether your organization is a startup or a large enterprise, a dedicated Solr Architect can be assigned to provide expertise to accelerate the success of your project or for ongoing platform optimization and tuning.
Advisory services may include:
Yes, Customers typically have multiple deployments within their account. A way to think about deployments would be a mapping to your application environments. Thus, one could have multiple non-production environments, a production environment and optionally a disaster recovery environment. Advanced use cases may have multiple production level clusters running in multiple geographical regions.
No, most customers have non-production environments under Silver Plans, and Production environments under Gold, Platinum or Platinum Plus Plans. It’s not advised to run production environments on Silver Plans.
If you are a customer with a Term commitment (Annual or 3Y), you can upgrade a deployment and we will bill you pro-rata for the remaining term based on the new pricing. You can downgrade your plan at the end of the current Term.
No, SearchStax offers dedicated environments with Native Solr. We do not have any artificial limits on the number of collections.
Our dedicated plans (Silver, Gold, Platinum & Platinum Plus) are all run under SearchStax’s Cloud Provider account, however we have the ability to create a dedicated Virtual Private Network that houses your deployments. Our Enterprise Plan has options that allow you to utilize your own Cloud Provider account and we can run within your account.
You retain all ownership of data that you send to your account.