SearchStax Cloud Dedicated Plans

SILVERGoldPlatinumPlatinum Plus
 

Non-production environments,
prototyping, or small projects

$37/mo
$337/mo

Quoted in $USD — Billed Annually

Start Free
  • Single Node or HA Cluster
  • No Uptime Guarantee
  • US Business Hours
  • < 72 Hours Support
  • Product Questions
  • System Monitoring

Production cluster with
business hours support

$537/mo

Quoted in $USD — Billed Annually

Contact us
  • HA Cluster
  • 99.5% Uptime
  • Regional Business Hours
  • < 4 Hours Support
  • Incident Support
  • System & Solr Monitoring
  • Daily Backups

Production cluster for
business critical applications

$937/mo

Quoted in $USD — Billed Annually

Contact us
  • HA Cluster
  • 99.9% Uptime
  • 24x7x365 Coverage
  • < 60 Min. Priority Support
  • Incident Support & RCAs
  • System & Solr Monitoring
  • Daily Backups
  • Webhooks, APIs & Integrations
  • Custom Terms

Production cluster for
mission critical applications

$1,674 / mo

Quoted in $USD — Billed Annually

Contact us
  • HA Cluster
  • 99.95% Uptime
  • 24x7x365 Coverage
  • < 30 Min. Priority Support
  • Incident Support & RCAs
  • System & Solr Monitoring
  • Daily Backups
  • Webhooks, APIs & Integrations
  • Custom Terms
  • Auto-Scaling
  • Disaster Recovery
  • Legend
  • Available
  • Available at additional cost
  • Unavailable
  
CLOUD AUTOMATION  
Deployment Automation (Node or Cluster)
Solr and Zookeeper Log Access
Disk Upgrades and Downgrades
Custom Plugins
Scale Up / Scale Down
Auto-Scaling
MONITORING AND ALERTING   
Monitoring Data Retention1 day7 days30 days30 days
Heartbeat and Threshold Alerts
System Level Metrics
Solr Search & Indexing Metrics
Availability Reporting
Premium Alerting
Audit Logging
BACKUPS AND DISASTER RECOVERY  
Daily Backups
Disaster Recovery
SECURITY AND COMPLIANCE  
Solr / Basic Authentication
IP Filtering
Encryption at Transport
Encryption at Rest
Private Environment (VPC/VNet)
GDPR / Custom DPA
Custom Terms of Service
Priority Patching (Solr and OS)
Vulnerability ScanningQuarterlyQuarterlyQuarterlyQuarterly
INTEGRATIONS AND APIs  
Webhooks
Automation APIs
PagerDuty
New Relic
Datadog
TEAM AND USER ROLES   
Max Users24820
User Roles and Permissions
SUPPORT AND SLAs  
Uptime SLA99.5%99.9%99.95%
Support Channels Web PortalWeb PortalWeb PortalPhone, Web Portal
Response Time < 72 Hours< 4 Hours< 60 Minutes< 30 Minutes
Support Coverage9-5 M-F US PTUS, EMEA, APAC Business Hours24x7x36524x7x365
Support ScopeProduct & Subscription
Questions
Product & Subscription
Questions
& Incident Triaging
Product & Subscription
Questions & Incident Triaging
Product & Subscription Questions,
Incident Triaging &
Architectural Guidance
Port-mortem Reports
Solr Upgrade Assistance

* Gold, Platinum and Platinum Plus are only available in Cluster configurations.

Dedicated Plan Add-Ons

Available to purchase a la carte on any of the Gold, Platinum and Platinum Plus plans

ADDITIONAL
STORAGE

ADDITIONAL STORAGE

Need more storage on an existing plan? Simply purchase additional storage in blocks of 50GB and we will take care of it — for clusters, increasing storage happens without any downtime.

SCHEDULED
BACKUPS

SCHEDULED BACKUPS

Automate backups by configuring them to meet your compliance needs. Backups include Index Data, Configurations, Aliases and any custom JARs. Store your backups in another region of added security.

PRIVATE
ENVIRONMENTS

PRIVATE ENVIRONMENTS

SearchStax supports deployments in Virtual Private Clouds (VPC) on AWS or Google Cloud and on Virtual Private Networks (VNet) on the Microsoft Azure Cloud.

Disaster
Recovery

Disaster Recovery

Disaster Recovery options are packaged based on RTO needs and a certain RPO. SearchStax offers cold, warm and hot Disaster Recovery options to support your compliance needs.

SECURITY
PACK

SECURITY PACK

For sensitive data and higher compliance requirements, our security pack will provide encryption at rest, customer-specified TLS, cyphers, monthly vulnerability scans, priority patching for Apache and Solr Vulnerabilities

Have More Questions?