Non-production, prototyping or small projects
Cluster starts at
$337/mo
Node starts at
$37/mo
Quoted in $USD — Billed Annually
Production cluster with business hours support
Starts at
$537/mo
Quoted in $USD — Billed Annually
Production cluster for business critical needs
Starts at
$937/mo
Quoted in $USD — Billed Annually
Production cluster for mission critical needs
Starts at
$1,674/mo
Quoted in $USD — Billed Annually
For High Data and Volume Needs with Custom Business Requirements
| SILVER | Gold | Platinum | Platinum Plus | |
|---|---|---|---|---|
| CLOUD AUTOMATION | ||||
| Deployment Automation (Node or Cluster) |
||||
| Solr and Zookeeper Log Access | ||||
| Disk Upgrades and Downgrades | ||||
| Custom Plugins | ||||
| Scale Up / Scale Down | ||||
| Auto-Scaling | ||||
| MONITORING AND ALERTING | ||||
| Monitoring Data Retention | 1 day | 7 days | 30 days | 30 days |
| Heartbeat and Threshold Alerts |
||||
| System Level Metrics | ||||
| Solr Search & Indexing Metrics |
||||
| Availability Reporting | ||||
| Premium Alerting | ||||
| Audit Logging | ||||
| BACKUPS AND DISASTER RECOVERY | ||||
| Daily Backups | ||||
| Disaster Recovery | ||||
| SECURITY AND COMPLIANCE | ||||
| Solr / Basic Authentication | ||||
| IP Filtering | ||||
| Encryption at Transport | ||||
| Two Factor Authentication (2FA) |
||||
| Single Sign-On (SSO) | ||||
| Encryption at Rest | ||||
| Private Environment (VPC/VNet) | ||||
| GDPR / Custom DPA | ||||
| Priority Patching (Solr and OS) | ||||
| Vulnerability Scanning | Quarterly | Quarterly | Quarterly | Quarterly |
| INTEGRATIONS AND APIs | ||||
| Webhooks | ||||
| Automation APIs | ||||
| PagerDuty | ||||
| New Relic | ||||
| Datadog | ||||
| TEAM AND USER ROLES | ||||
| Max Users | 2 | 4 | 8 | 20 |
| User Roles and Permissions | ||||
| SUPPORT AND SLAs | ||||
| Uptime SLA | 99.5% | 99.9% | 99.95% | |
| Support Channels | Web Portal | Web Portal | Web Portal | Phone, Web Portal |
| Response Time | < 72 Hours | < 4 Hours | < 60 Minutes | < 30 Minutes |
| Support Coverage | 9-5 M-F US Pacific |
US, EMEA, APAC Business Hours |
24x7x365 | 24x7x365 |
| Support Scope | Product Questions Subscription Questions |
Product Questions Subscription Questions Incident Triaging |
Product Questions Subscription Questions Incident Triaging |
Product Questions Subscription Questions Incident Triaging Architectural Guidance |
| Port-mortem Reports | ||||
| Solr Upgrade Assistance | ||||
* Gold, Platinum and Platinum Plus are only available in Cluster configurations.
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