The SearchStax product team is continually striving to bring new features and functionality into our Managed Solr product. Here are the four major product updates released during Q4 2020 and a overview of each one:
- Support for Solr 8.6.3
- Sitecore Plugin Support for Sitecore 10 and Azure PaaS
- Additions to APIs for Starting and Stopping Solr
- Customer Support Experience Enhancements
Support for Solr 8.6.3
Our product team has certified that Solr version 8.6.3 is now available on SearchStax for all customers.
Solr Release 8.6.3 is the currently recommended Solr version for SearchStax Managed Solr. This release of Solr contained several bug fixes that are discussed in the Release Notes. We will continue to certify the latest versions of Solr as they become available and as requested by our customers.
Sitecore Plugin Support for Sitecore 10 and Azure PaaS
We made two modifications to our Sitecore Solr Plugin during the quarter.
We added support for:
- Sitecore 10 which was released in August 2020
- Sitecore running in the Azure PaaS
As a Sitecore Technology Alliance Program partner, we know how important it is to stay in step with Sitecore releases and to make it easier for our Sitecore customers to get started with SearchStax Managed Solr.
The Sitecore Solr Plugin v1.8 is an open source solution and is publicly available for free download on GitHub.
Additions to SearchStax APIs
These new APIs can be used to start and stop Solr deployments that can be called from Linux (Bash script) or Windows (PowerShell script). A list of all SearchStax APIs can be found in our product documentation.
Customer Support Experience Enhancements
The update that will have the most impact is an update to the customer support experience in Managed Solr. The new integration of the Zendesk support portal into the Managed Solr dashboard will make it easier for users to create and view the status of tickets without having to go to another platform – allowing users to more easily view open or resolved tickets on the deployments accessible to their account.
To create a Support Ticket, users click on the Support link in the upper right corner of the Dashboard which will provide a list of current support tickets. The list of tickets can be sorted by Title, Requester, Ticket Number, Created Date, Updated and Status. Search functionality is built into the display and users can search for support issues based on their Ticket Number.
A dialogue box will appear where the user can report an issue, identify a deployment, type of issue and severity, describe the issue in more detail and upload a file if desired to illustrate the issue.
After creating the issue, the new issue will appear in the list of Support Tickets with the status of Open. When the issue is resolved by our Support team, the status will be updated to Closed and will be reflected in the SearchStax Support interface.
Existing users can still use the SearchStax Zendesk website to report support issues and any issues initiated through the Zendesk platform will also appear in the list of Support Tickets in SearchStax. We will be phasing out the separate Zendesk login over the next year and encourage existing users to submit new issues through the Managed Solr dashboard. New SearchStax users will no longer receive a Zendesk login or account and will use access Support through the dashboard.
The Support enhancement will make it easier for users to create and view the status of tickets without having to go to another platform – and will allow them to see other open or resolved tickets on the deployments accessible to their account.