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About IBM iX​

IBM iX is one of the largest digital and design consultancies in the world, with nearly 60 studios and a global network of strategists, designers, developers and data architects, with deep industry and ISV expertise.

IBM iX offers true end-to-end capabilities at scale, from experience strategy to the design, delivery and optimization of employee and customer experiences — harnessing the data, tools and technologies that make them possible.

We work with an unrivaled ecosystem of partners such as Apple, Adobe, Salesforce, Samsung and SAP to create value and differentiation through exceptional customer experiences.

Services

 Digital Advisory:

  • Research, Insights & Assessment
  • Data & Analytics
  • Marketing, Commerce & CRM Strategy
  • Platform Architecture
  • Digital Ventures & Innovation
  • Digital Portfolio Management
  • Business Case & Modelling

 

Customer Experience Strategy:

  • Experience Consulting
  • Omni-Channel Strategies
  • Experience Ecosystems
  • Marketing Automation & AI

Experience Design

  • Experience Design Strategy
  • Ideation & Enterprise Design Thinking
  • Customer Journey & Service Design
  • UX/UI Design
  • User Research & Testing
  • Design Systems, DesignOps

 

Digital Communications

  • Brand Strategy & Design
  • Communication & Marketing Campaigns
  • Content Strategy, Content Marketing, SEO
  • Editorial Services & Media Production
  • Social Media

Digital Experience Platforms (DXP)

  • Marketingting & Communication Platforms
  • Experience Management Platforms
  • Commerce Platforms
  • Customer Relationship Management
  • Customer Data Platforms
  • Field Sales & Service Platforms

 

Custom Development

  • Prototyping, POC, MVP
  • Ecosystems & Marketplaces
  • Mobile App Development
  • Headless Applications & Microservices
  • Employee & Collaboration Platforms
  • Hybrid Cloud & AI

Workflows & Ways of Working

  • Agile at Scale
  • Product & Program Management
  • Change, Enablement & Governance
  • Business Process Design
  • Marketing-as-a-Service

 

Operations, Support & Automation

  • Implementation & Rollout Management
  • Experience Management Services
  • Application Maintenance & Support
  • DevOps & Automation Services
  • Process Outsourcing

 

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