Site Search is a SaaS solution that is a game changer in terms of making it easier and less expensive for companies to deliver relevant and personalized Site Search experiences on their websites.
Here are the highlights for how our Site Search solution delivers a better search experience for Sitecore customers.
One of the biggest challenges we hear from customers is that they want to get up and running quickly with the site search solution. For Sitecore customers, we have developed a new Sitecore integration module which accelerates the implementation process and reduces the setup and integration effort to less than 16 minutes. After configuring the Sitecore package, Site Search product icons are installed on the site core experience platform and control panel, and a starter search page is added as a Sitecore template.
We also hear that following search best practices are important for delivering a great customer experience. We include UX accelerators with our solution to deliver UX best practices for Site Search. These accelerators are available out of the box and can save weeks of custom development effort that is typically required to code search pages.
Business teams want to be able to configure and manage a search experience on their own without any coding. Site Search removes it bottlenecks and dependence on developers and provides an easy to use interface which invites business users configure search features anywhere they want to, with facets hit highlighting stop words, synonyms, spellcheck and auto suggest.
Understanding what is happening with search is critical to being able to improve search experience. Site Search includes an analytics dashboard and reports that dive into the details for searches and content items. We have reports that show top search terms searches without any results in searches with no clicks. Clicking on a search term lets you see what content was discovered by the search. On the content side, you can quickly view the top content by impressions, clicks and click through rates, and can see which search terms are driving the content views.
In addition, we have a power search function to create customized views of the data to meet any other reporting needs. To improve search relevance, sites search lets you boost the ranking for different fields to tune search and deliver better results for users. You can use rules to personalize and customize the search results. The rules use triggers to replace search terms, filter on specific fields or boost the rankings for a field value. You can use promotions to curate your search results by elevating specific content to the top of your search results. This feature lets you control the results your users see first, as you guide them to the most relevant content for their search.
To complete the 360 degree feedback loop, we have added a search feedback mechanism where users can leave a net promoter score and qualitative feedback on their search experience. The results are aggregated in a search feedback dashboard, which provides details of the net promoter score and comments left by the users.
Here’s why you should give our site search for Sitecore solution a much closer look:
Contact us today for a 15 minute meeting where we can provide more details and give you a quick demonstration that highlights the value of our Site Search solution.