Dynamic Startup Utilized SearchStax to Support Explosive Growth

Stability, performance, and availability have all been top notch even as we’ve seen data grow 100% every month. It’s been great to use SearchStax as they’ve allowed us to focus on the things we really care about - creating great products and finding more customers.

To top it all off we’ve gotten 15x the value out of SearchStax versus hiring an engineer to be focused on search and infrastructure.

Richard Nolan​, President

About is a call tracking platform that connects to your existing VOIP provider, and allows you to manage your call routing and advertising optimization. enables their customers to: increase their inbound call bottom line, add Pay per Call to their existing affiliate network using their existing lead management system, and track their publisher call lead quality.


TrackDrive needed a robust search solution for their call tracking platform.

The solution needed to be highly available and performant under high load. A key need was also easy scalability for future growth.

Situation is a dynamic new company that is growing rapidly. TrackDrive is a call tracking platform that allows their customers to manage their call routing and advertising optimization. They were running Apache Solr on AWS (Amazon Web Services) on a custom box. They utilize Solr to index telephone calls and display information about calls using facets on client dashboards. The dashboards make requests to Solr every 10 seconds throughout the day. Searches need to be near realtime. It’s very important for TrackDrive’s customers that they can search and access their call data quickly at any time.

As TrackDrive continued their growth, their Solr instance was becoming unstable and they wanted to make sure they could adequately scale to handle growth into the future. They realized that this was important but not core to their business so they sought an external solution.

Key needs for TrackDrive included:

  • SOLR endpoints that never go down during their business hours (M-F 6am to 10pm ET)
  • Ability to scale up and down easily and dynamically based on volume.
  • Datadog monitoring integration.


The SearchStax team engaged with TrackDrive’s team and utilized SearchStax Managed Search to stand up a multi-node  hosted Solr production deployment. Since all production SearchStax clusters are front-ended with load balancers, high availability was ensured. The TrackDrive team didn’t want to become experts in search so they opted for Gold level SearchStax support. This not only provided additional managed support services, but also enabled their Datadog integration.

“We feel really confident with SearchStax and the support we’ve received from them. As we continue to grow, I have every expectation that our search solution will grow seamlessly with us.”

Richard Nolan, President


The combined teams were able to transition to the new SearchStax deployments in less than a week. Availability and latency have met and exceeded TrackDrive’s expectations. The integration with Datadog has also gone smoothly. Most importantly for TrackDrive, partnering with SearchStax freed resources from search and infrastructure and instead allowed them to focus on adding new customers and building products that meet those customer’s critical needs.


Managed Search




North America