CASE STUDY

Large European Bank Works with Linkakis.digital to Leverage Sitecore and SearchStax Cloud

SearchStax was easy to set up and freed up the time of our experts to
work on more strategic projects.

Infrastructure Integration Team

About

Over the last 30 years, a large European financial services company known for award-winning innovation has shaped banking trends and developed an extensive branch and alternative banking network.

To maintain their competitive advantage, they initiated a project with Greece-based Linakis.digital to develop a website and digital presence.

Situation

To stay up to date in the very competitive financial services industry, the bank knew they had to develop a highly automated website to let them focus on creating high-performance customer experiences. One of the biggest digital challenges for the new website would be to successfully handle the large number of expected queries on their Sitecore website without burdening inhouse engineers to manage and support the Solr search infrastructure. Another top requirement was that the website deployment had to have 24x7x365 support for the Solr search infrastructure.

In order to maintain their competitive advantage as an innovator in the financial services industry, a large European bank embarked on a journey to launch a new highly automated website that would enable them to focus on creating market leading customer experiences. 

One of the biggest digital challenges for the new website would be to successfully handle the high volume of search queries without burdening the team to manage and support the search infrastructure. Another specific requirement for the website deployment would be to provide 24x7x365 support for the Solr search infrastructure.

Solution

Linakis.digital proposed to create a new website using Sitecore 9 on the Azure Platform as a Service as it was deemed to be the best platform to meet their client’s strategic objectives. As a trusted IT and development expert, Linakis.digital was also tasked with building out the infrastructure for the deployment which included servers, virtual machines, operating system and Solr search. In addition, Linakis.digital worked to extend the solution with contextualization features to reach its full potential.

To free up the time of their experts to work on more strategic projects, Linakis.digital turned to SearchStax to deliver a managed Solr solution to develop, maintain and support the Solr infrastructure for the website. SearchStax was also able to meet the key business requirements of 24x7x365 support, automated upgrades and high availability.

Results

The new Sitecore website offers cross-channel content management and delivery, unparalleled performance and scalability, enterprise-class security, omnichannel automation marketing plans and a single, centralized view of website visitors to enable personalization. 

The benefits of using SearchStax Cloud included:

  • A fast and highly available Solr infrastructure that scales up during peak hours and scales down in slack times to save resources
  • Frequent automated upgrades that will increase efficiency and time to market with minimal effort
  • A team of Solr experts supporting them 24x7x365 to alert them to potential problems and provide timely solutions when needed
 

In addition, the hosted Solr solution from SearchStax :

  • Reduces the time to publish digital assets on the website with less time on coding and development
  • Provides critical support metrics for usage and chargeback.
  • Drives IT cost reduction through lower operating complexity while getting increased scalability
  • Ensures high availability with performance

Platform

Location