Search Feedback

Site Search > Analytics > Search Feedback


The Search Feedback page summarizes and tabulates the user feedback messages from your company’s Search Page, as collected by the Feedback Widget

The graph on the left is the Net Promoter Score, which is a metric that summarizes the overall positive/negative feedback on a scale from -100 to 100. Positive numbers are good.

The center display shows detractors (feedback 0 to 6), Neutrals (7-8), and Promoters (9 and 10). Of course you can slice the feedback by weekly, monthly, and annual time intervals. 

A little farther down the screen is a table of feedback ratings and messages, along with the email of the feedback source (blurred here for privacy). Note that you can sort the columns for more insight. 

See our Analytics Glossary for a list of all Site Search metrics.