Account Setup - SearchStax
To get started with SearchStax®, visit the SearchStax website and create a SearchStax account.
- Signing Up
- Billing and Payments
- Canceling your Account
To sign up as a SearchStax user, go to the SearchStax website.
Click the Start a Free Trial button. (There is a two-week grace period before billing begins.)
Note: The $19/month price shown above is the annual prepaid rate. On the pay-as-you-go plan the rate for a NDN1 (smallest AWS deployment) is $40/month.
After filling in your account information, you will be directed to the SearchStax Dashboard where you can create your first deployment.
Billing and Payments
Managed deployments under premium SLAs are prepaid based on individual contracts.
The optional billing contact is a person or entity who should receive a detailed receipt each time the account's credit card is charged. The information entered here has no impact on the credit-card billing process. It is a reporting feature only.
This is where you can enter your Value-Added Tax number so it appears on your receipts.
- To enter this information, go to the Billing & Payments screen.
- Select Billing Information at the top of the screen.
Be sure to save your changes before leaving the screen.
A pay-as-you-go account must specify a credit card. (Annual accounts usually pay in advance through other channels.)
- Go to the Billing & Payments page.
- Open the Billing Overview tab.
- Fill out the form as shown below:
Entering your credit-card information ends your free trial and triggers automatic pay-as-you-go billing from that point forward. Monthly rates are prorated for partial months. You are billed for the number of days that the deployment was active during the month. Credit cards are charged during the first week of the following month.
Switch to Prepaid Annual Billing
You can switch any "silver" level deployment from month-to-month to prepaid annual (or three-year) billing directly from the SearchStax Cloud Manager. Prepayment is rewarded by a substantial discount. See How much can I save with prepaid annual billing?
You can enter multiple credit cards for an account. The most recently-added card will be the default payment method. (It has a green checkmark in the list of cards.)
To delete a card, click the Edit link in the upper-right corner of the list. This exposes delete buttons in the credit-card list.
The Billing & Payments page displays a bar chart of Month-to-Date Usage.
- Last Month: The amount billed to your credit card last month.
- Month-to-Date: Charges accrued to your account this month up to today.
- Forecast: Projected monthly charge to your credit card based on current burn rate.
Note that this graph refers to credit-card charges only. Also, the forecast includes backup fees to date without projecting the cost of scheduled backups in the future.
Canceling Your Account
Only the account Owner can cancel the account. This automatically terminates all deployments.
If you decide to cancel your pay-as-you-go account, we hope you will give us some feedback first. Send email to the SearchStax Support Desk.
If you still want to cancel, navigate to the Account Settings tab of the SearchStax dashboard. Click the big red button.
Do not hesitate to reach out to the SearchStax Support Desk. We always strive to improve our service!