Non-production Environments, Prototyping or Small Projects
Node Starts at
$
49
/ mo
Cluster Starts at
$
337
/ mo
Quoted in $USD — Billed Annually
Production Cluster with Business Hours Support
Starts at
$
537
/ mo
Quoted in $USD — Billed Annually
Production Cluster for Business Critical Applications
Starts at
$
937
/ mo
Quoted in $USD — Billed Annually
Production Cluster for Mission Critical Applications
Starts at
$
1,674
/ mo
Quoted in $USD — Billed Annually
| SILVER | Gold | Platinum | Platinum Plus | |
|---|---|---|---|---|
| CLOUD AUTOMATION | ||||
| Deployment Automation (Node or Cluster) | ||||
| Solr and Zookeeper Log Access | ||||
| Disk Upgrades and Downgrades | – | |||
| Custom Plugins | – | |||
| Scale Up / Scale Down | – | |||
| Auto-Scaling | – | – | – | |
| MONITORING AND ALERTING | ||||
| Monitoring Data Retention | 1 day | 7 days | 30 days | 30 days |
| Heartbeat and Threshold Alerts | ||||
| System Level Metrics | ||||
| Solr Search & Indexing Metrics | – | |||
| Auto-Suggest (Search Suggestions) | – | |||
| Availability Reporting | – | |||
| Premium Alerting | – | |||
| Audit Logging | – | – | ||
| BACKUPS AND DISASTER RECOVERY | ||||
| Daily Backups | ||||
| Disaster Recovery | – | |||
| SECURITY AND COMPLIANCE | ||||
| Solr / Basic Authentication | ||||
| IP Filtering | ||||
| Encryption at Transport | ||||
| Encryption at Rest | – | |||
| Private Environment (VPC/VNet) | ||||
| GDPR / Custom DPA | – | – | ||
| Custom Terms of Service | – | – | ||
| Priority Patching (Solr and OS) | – | – | ||
| Vulnerability Scanning | Quarterly | Quarterly | Quarterly | Quarterly |
| INTEGRATIONS AND APIs | ||||
| Webhooks | — | |||
| Automation APIs | — | — | ||
| PagerDuty | — | — | ||
| New Relic | — | — | ||
| Datadog | — | — | ||
| TEAM AND USER ROLES | ||||
| Max Users | 2 | 4 | 8 | 20 |
| User Roles and Permissions | — | — | — | |
| SUPPORT AND SLAs | ||||
| Uptime SLA | — | 99.5% | 99.9% | 99.95% |
| Support Channels | Web Portal | Web Portal | Web Portal | Phone, Web Portal |
| Response Time | < 72 Hours | < 4 Hours | < 60 Minutes | < 30 Minutes |
| Support Coverage | 9-5 M-F US PT | US, EMEA, APAC Business Hours | 24x7x365 | 24x7x365 |
| Support Scope | Product & Subscription Questions | Product & Subscription Questions & Incident Triaging | Product & Subscription Questions & Incident Triaging | Product & Subscription Questions, Incident Triaging & Architectural Guidance |
| Port-mortem Reports | — | — | ||
| Solr Upgrade Assistance | — | — | ||
* Gold, Platinum and Platinum Plus are only available in Cluster configurations.
Available to purchase a la carte on any of the Gold, Platinum and Platinum Plus plans
Need more storage on an existing plan? Simply purchase additional storage in blocks of 50GB and we will take care of it — for clusters, increasing storage happens without any downtime.
Automate backups by configuring them to meet your compliance needs. Backups include Index Data, Configurations, Aliases and any custom JARs. Store your backups in another region of added security.
SearchStax supports Managed Solr deployments in Virtual Private Clouds (VPC) on AWS or Google Cloud and on Virtual Private Networks (VNet) on the Microsoft Azure Cloud.
Disaster Recovery options are packaged based on RTO needs and a certain RPO. SearchStax offers cold, warm and hot Disaster Recovery options to support your compliance and security needs.
For sensitive data and higher compliance requirements, our security pack will provide encryption at rest, customer-specified TLS, cyphers, monthly vulnerability scans, priority patching for Apache and Solr vulnerabilities.
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